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The first year with your name on the van

Most new trades businesses don't fold because the work was bad. They fold because of cash timing, one ugly job, and a rate set by guesswork.

By Ray Okonkwo · Money & Business6 min read
The first year with your name on the van

Before you order shirts with a logo on them, work out your break-even hour.

Say you want to take home $70,000 in year one and you expect another $30,000 to leave the business for the van, fuel, insurance, tools, phone, software and the accountant. That's $100,000 you have to collect. Now be honest about billable hours. You won't bill 40 a week. Between quoting, driving, chasing materials, invoicing and the Tuesday a customer cancels at 7am, 25 billable hours is a realistic first-year week. Take two weeks off, lose a couple more to weather and sick kids, and call it 46 weeks. That's 1,150 hours. Divide.

Eighty-seven dollars an hour. That's your floor, not your rate. And most guys leaving a paycheck job set their number at "a bit more than my boss charged" and wonder why the account is empty in March.

The failure is almost never the trade

The people who go under in year one are usually good at the work. That's the part they practiced for ten years. What buries them is a gap between when money goes out and when money comes in, and a personality that hates asking for it.

You buy materials on Monday. You finish Thursday. You invoice Friday, politely, and the customer pays three weeks later because that's when they always pay. Meanwhile the supply house wants its money in 30 days and your family wants groceries every Saturday. Do that on four jobs at once and you can be profitable on paper and unable to make payroll on the same afternoon.

The second killer is one bad job. A single project where you underquoted by 40 percent, the scope kept sliding, and you spent six weeks fixing it for free to protect your reputation. That job doesn't just lose money. It eats the weeks you would have used to earn it back.

Deposits aren't rude

Get money before you start. For residential work, a deposit that covers materials plus a slice of labor is normal, and anybody who has hired a contractor before expects it. On larger jobs, bill in stages tied to visible milestones: rough-in done, drywall closed, final walkthrough.

Put terms on the invoice in plain language. Due on receipt, or net 15. Not net 30 because that's what the last place did. Every day you extend is a day you're lending money at zero percent to someone with a better cash position than you.

Then actually chase it. Day 16, you call. Not an email, a call. Friendly, short, no apology in your voice. "Hi Dave, invoice from the 3rd is past due, can you get that out today?" Most people pay. The ones who don't were never going to, and you want to find that out on invoice one rather than invoice four.

Ask an accountant how to structure this before you're busy, and ask what records your state wants. Ask a construction attorney once, early, what your lien rights are and what deadlines apply where you work. That conversation costs a few hundred dollars and it's the cheapest insurance you'll ever buy.

Quote the job, not the hours

Homeowners hear an hourly rate and start doing suspicious math. Give them a number for the work. That means you have to be good at estimating, and you won't be at first.

Track it. Every job, write down what you quoted and what it actually took, including the drive and the two trips to the supply house. After 15 jobs you'll see your pattern. Almost everyone is short on the same things: demo, access, and the last ten percent of finish work.

Write exclusions into the quote. What happens if you open the wall and find rot. What happens if the tile they picked is back-ordered. What a change order costs and that it has to be in writing. You're not being difficult. You're saving the conversation where a nice couple genuinely believes you agreed to move the vanity for free.

And price the annoying jobs like they're annoying. A crawlspace in August, a third-floor walk-up with no parking, a customer who wants you there before 7am. Charge for it or decline it.

The work comes from three places, and only one is fast

Referrals are the best work and the slowest to build. Repeat customers are the most profitable. And a relationship with one busy general contractor or property manager can fill your calendar by itself.

That last one is the fastest route to a full schedule and the fastest route to trouble. Subbing for one outfit is comfortable until they pay you in 45 days instead of 15, or they lose a big client and your whole year goes with it. Take the work. Don't let any single customer get past a third of your revenue if you can help it.

Set up a Google Business Profile the first week, with real photos of your own work, and ask every satisfied customer for a review while you're still standing in their kitchen. Put your phone number on the van in numbers big enough to read from a car behind you. Answer the phone. Half the trades in your town won't, and that's a competitive advantage you get for free.

Insurance, and the paperwork you'll want to skip

General liability before your first job. Workers' comp the moment you have anyone helping you, including the buddy you're paying cash on a Saturday. Commercial auto, because your personal policy may not cover a van full of tools used for business. Talk to an independent broker who writes policies for contractors in your trade and tell them exactly what you do, including the ladder work.

Licensing varies enormously by state and by trade. Check your own state board, not a forum.

Open a separate business checking account on day one and never buy groceries from it. Get bookkeeping software and reconcile it monthly, on the same evening every month, or hire a bookkeeper by month six. Set aside a percentage of every payment for taxes in a separate account and don't touch it. Ask a CPA what percentage fits your situation before you guess.

The part that affects your house

Your first year will be feast and famine, and the famine weeks are worse for your wife than for you. She's watching the account and can't do anything about it. Tell her the numbers. All of them, weekly, even the ugly ones. Uncertainty you're sharing is survivable. Uncertainty you're hiding isn't.

Pick a night you don't answer the phone. Keep one day a week where the van stays parked. You'll break it during a bathroom remodel and then get back to it.

Some people should stay employed, and that's not a failure of nerve. If you need predictable income for a medical situation, if you're two years from a mortgage application, if you hate selling to the point of physical dread, a good W-2 job with a company truck and a 401(k) match is a genuinely excellent life. The trade is the skill. The business is a different skill, and it's mostly paperwork, phone calls and saying no.

Six months of household expenses in savings before you quit. Not three. Six. The month you least expect it, the transmission goes, a customer disputes a $4,000 invoice, and it rains for eleven days straight.

Then you get a call from someone whose neighbor gave them your number, and you realize you built that.

Ray Okonkwo

Money & Business

Former commercial banker turned small-business owner. Covers salary, credit, margins and the arithmetic nobody does before signing.

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