Refunds and cancellations

Canceling

You can cancel any subscription at any time from your account (Account, then Billing). You keep access until the end of the period you already paid for, and you aren't charged again.

Refunds

• Memberships and plans (Bro Plus, Bro Pro, Founding Member, BRO Counsel, Big Bro, Singles pass, business listings,

your @bro.com address): your first payment can be refunded in full if you ask within 14 days of the charge.

• Top-up credits (Bro AI credits, Big Bro credits, voice and lip-sync packs): unused credits can be refunded within

30 days of purchase. Credits you have already spent aren't refundable.

• Gifts and in-game items: once used, they aren't refundable.
• Sponsorships of partner-site content are refundable until the sponsorship starts showing.

Every refund request is handled by a person on the team, who replies by email. To ask, use the contact page or reply to your receipt email.

Wrong or double charges

If a charge looks wrong, or you were charged twice, tell us and we'll fix it, usually within 2 business days.

How refunds are paid

Refunds go back to the card you paid with. Your bank may take 5 to 10 business days to show it. Charges and refunds appear on your statement as DUDE.COM - BRO.COM.

Chargebacks

Please contact us first; we answer fast. A chargeback pauses paid use on the account while it is open.