
How to complain so the thing actually gets fixed
The calm, specific, written way to get a refund, a repair or an apology — and the escalation ladder that works when the first person says no.
Tailoring, sneakers and the smart-casual line nobody explains properly.
More from BRO
That’s every City Style story so far. Here’s more from related sections.
Quiz
Does your wardrobe actually fit you?
Five questions, honestly answered, and a plan for the next two weeks.
Quiz
Is your money actually in order?
Six questions. No email required, no sales pitch at the end.