Operations in Business

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Latest news · Operations

The full news wire

LifeZette3m ago
Navy F/A-18F Returns From Iran Sporting Mysterious ‘Sub Buster’ Marking
RedState · Opinion18m ago
'They Didn’t Fly Out by Accident': 7th Arrest Deepens RAF Fairford Terror Mystery
Western Standard · Opinion3h ago
QUESNEL: When ‘colonial trauma’ becomes a get-out-of-jail-free card
The Blaze5h ago
Alabama state lawmaker among 17 arrested in prostitution sting operation — and 3 others were illegal aliens, cops say
American Thinker · Opinion10h ago
The Black Man Democrats Love to Lynch...Electronically
LifeZette3m ago
Marine Anti Ship Arsenal Heads to Japan Island Just 110 Kilometers From Taiwan
RedState · Opinion2h ago
Something Really Strange Just Happened to Marsha Blackburn's Lawsuit Against Jack Smith
Conservative Treehouse · Opinion19h ago
Susan Kokinda Gives Background Context for the IRGC Appeal to the West for Defense Against Trump
The Right Scoop · Opinion20h ago
BREAKING: Scott Bessent gives update on Iran
LifeZette3m ago
Army Surges Into Robotics and Space as Hundreds Take New Jobs

GuideRay Okonkwo23 Sept 20266 min

Negotiating with suppliers when you're the small account

You don't have volume leverage. You have four other kinds, and most small operators never use any of them.

A complaint call is the best sales call you'll get all week

The customer who tells you what went wrong is handing you a second chance most businesses never get. Most operators waste it in the first ninety seconds.

GuideRay Okonkwo23 Sept 20266 min

How to fight a chargeback, and when to let it go

Most merchants contest the disputes they can't win and give up on the ones they can. Fix that with a deadline calendar and one piece of arithmetic.

Ask BRO

Rehearse the raise conversation with me

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GuideRay Okonkwo23 Sept 20266 min

Rolling reserves, chargeback ratios and the numbers that bite

Two thresholds decide whether your processor trusts you, and one of them isn't the one you think. What the merchant agreement doesn't spell out.

GermProof.com — An invisible germ barrier on your skin for hours

PartnerGermProof.com

5 min read

Your high-risk processing rate isn't your processing cost

The 4.35% on the quote sheet is the smallest number in the deal. Work out the reserve, the float and the chargeback drag before you sign.

Poll

How many days a week are you actually training?

GuideRay Okonkwo23 Sept 20266 min

How long a MATCH listing follows you, and how to get off it

Your merchant account got shut down and now nobody will board you. That's a five-year clock, it's tied to your name, and here's how it actually works.

GuideRay Okonkwo23 Sept 20265 min

Keep a second processor warm before you need one

The day your merchant account goes under review is the wrong day to start underwriting a new one. Here's what warming a backup actually involves.

Delicious.com — Nine thousand recipes and a plan for tonight

PartnerDelicious.com

GuideRay Okonkwo23 Sept 20266 min

Your processor just shut you off. Work the first six hours.

A hold notice at 6:40 a.m. is survivable. What kills companies is the four days people spend arguing with a support queue instead of moving.

Quiz

Does your wardrobe actually fit you?

Five questions, honestly answered, and a plan for the next fortnight.

GuideRay Okonkwo23 Sept 20266 min

The four-digit number that decides how your business gets paid

Your merchant category code sets your interchange, your customers' rewards, and whether a corporate card will even approve you. Most operators never check it.